AI back office for a municipal council
Incoming mail classified, registered and answered with drafts grounded in law, every day in production
- 99.7%
- of attachments reach the document system with no one touching them
- 5,800+
- council decisions searchable when drafting a reply
- 17
- institutions monitored on Prozorro
- 800+
- automated tests behind every release
The problem
A municipal council in Ukraine handled its mail by hand. Someone read every letter, registered it in the document system, picked an executor and chased the deadline. Replies need legal grounding - national law plus the council's own decisions - and finding the right decision among thousands took hours.
What we built
Incoming email is classified and registered in the council's document system with the right executor, attachments upload on their own, and staff get Telegram alerts and deadline reminders. An AI drafter writes replies on the council's letterhead in Word with a legal note: national law through the official Verkhovna Rada API and 5,800+ council decisions found by hybrid search (vector plus Ukrainian full-text search with morphology), quoted verbatim. When a letter has no readable text, no draft gets written - the system doesn't make things up. On top of that: procurement monitoring on Prozorro for 17 institutions, grant scouting and reports on how executors meet their deadlines.
Result
The system runs every day in production and holds 6,000+ documents. 99.7% of attachments reach the document system without anyone touching them, and 800+ automated tests guard every release.
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